Let's Talk
Have questions about DBOpt AI? Want to schedule a demo? Our team is here to help you optimize your databases.
Enterprise Sales
Need a custom solution for your organization? Our enterprise team is ready to help with dedicated support, custom contracts, and SLA guarantees.
enterprise@dbopt.ai→Send us a message
Fill out the form below and we'll get back to you within 24 hours.
We're Here to Help
Our global support team is available across multiple time zones to ensure you get help when you need it.
Standard Support
Monday - Friday: 9:00 AM - 6:00 PM PST
Saturday: 10:00 AM - 4:00 PM PST
Sunday: Closed
Response Time: 2-4 hours
Enterprise Support
24/7 Availability: Round-the-clock support
Dedicated Team: Direct access to senior engineers
Priority Routing: Skip the queue
Response Time: 1 hour SLA
Choose Your Support Level
Starter
Free Plan- Email support (48-hour response)
- Community forum access
- Documentation & tutorials
Professional
$99/mo- Email & chat support (4-hour response)
- Video call troubleshooting
- Priority bug fixes
Enterprise
Custom- 24/7 phone, email & chat (1-hour SLA)
- Dedicated account manager
- Custom integration assistance
Frequently Asked Questions
Quick answers to common questions about DBOpt AI support and services
What's included in the free trial?
You get full access to all 22 analysis features for 14 days, including AI-powered recommendations. No credit card required to start.
Do you offer on-premise deployment?
Yes! Enterprise customers can opt for on-premise or private cloud deployment with dedicated support for installation and maintenance.
Which databases are supported?
We support PostgreSQL (9.x-16.x), MySQL (5.7+, 8.x), MariaDB (10.x+), Oracle (11g+), and SQL Server (2016+).
How secure is my data?
All credentials are encrypted with AES-256, we're SOC 2 Type II certified, and we never store actual database content—only metadata.
Can I cancel anytime?
Absolutely! You can cancel your subscription anytime with no penalties. Your data remains accessible for 30 days after cancellation.
Do you provide training?
Yes! Professional and Enterprise plans include onboarding sessions. We also offer custom training workshops for larger teams.
Our Office Locations
With offices across 5 countries, we provide local support and expertise to customers worldwide.
San Francisco, USA
Headquarters
London, UK
EMEA Hub
Berlin, Germany
EU Operations
Bangalore, India
Engineering Hub
Singapore
APAC Hub
Office Locations
United States
Headquarters
San Francisco, CA
100 Market Street
Suite 500
+1 (555) 123-4567
India
Engineering Hub
Bangalore, Karnataka
Embassy Tech Village
Outer Ring Road
+91 80 4567 8900
Germany
EU Operations
Berlin, Germany
Potsdamer Platz 10
10785 Berlin
+49 30 1234 5678
United Kingdom
EMEA Hub
London, UK
20 Fenchurch Street
EC3M 3BY
+44 20 7946 0958
Singapore
APAC Hub
Singapore
Marina Bay Financial
Tower 1, Level 28
+65 6789 0123
Quick Response Time
Our support team typically responds within 2-4 hours during business hours (M-F, 9am-6pm PST). Enterprise customers get priority support with 1-hour SLA.